Bajeeok Privacy Policy — your information is completely safe with us

1Introduction

Bajeeok is a trusted online lottery and gaming platform in Bangladesh. We believe our relationship with members is built on trust and transparency — and a key part of that trust is keeping your personal data safe.

This Privacy Policy applies to the bajeeok.app website and all its services. It details what information we collect, how it is used, where it is stored, and the steps we take to keep your data safe.

By creating an account or using our services at bajeeok, you are considered to have agreed to this Privacy Policy. Please read it carefully. If you have any questions, feel free to reach us at support@bajeeok.app.

2Types of Data Collected

Bajeeok collects various types of data, divided into two main categories:

a) Information you provide directly:

• Name, mobile number, and email address (at the time of registration)
• Date of birth (for age verification)
• National ID or passport number (at the time of KYC verification)
• Mobile banking number (for payment processing)
• Content of messages sent to the support team

b) Automatically Collected Information:

• IP Address & Device Type
• Browser Type & Language Settings
• Activity logs on the platform (login times, pages visited)
• Cookies & Session Data

3How we collect your data

Bajeeok collects information in the following ways:

• Registration Form: Information you provide when creating an account.
• KYC Process: Documents uploaded for identity verification.
• Payment Processing: Transaction details at the time of deposits and withdrawals.
• Cookies & Tracking: Data collected automatically while using the website.
• Support Contact: Information you share with us via email or chat.

4How We Use Your Data

Bajeeok uses your information solely for the following specific purposes:

• To create and manage your account
• To process payments and transactions
• For KYC verification and age confirmation
• To provide customer service and support
• To detect and prevent fraud and irregularities
• To comply with legal and regulatory obligations
• To improve platform security and performance
• To send you promotional offers with your consent

Bajeeok does not share your information with third parties for advertising purposes. If you no longer wish to receive promotional messages, you can opt out at any time by contacting our support team.

5Data Storage & Security

Bajeeok uses industry-standard technology to protect your data:

• SSL Encryption: All website connections are secured with 256-bit TLS encryption.
• Secure Servers: Data is stored on firewall-protected servers with controlled access.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Regular Audits: System security is reviewed on a regular basis.
• Restricted Access: Only authorized personnel have access to view sensitive information.

Data retention period: Data is kept for as long as your account remains active, and for up to 5 years after account closure as required by law. After that, it is securely deleted.

6Sharing Information with Third Parties

Bajeeok does not sell or rent your personal data to third parties. However, data may be shared in the following limited circumstances:

• Payment Providers: With mobile banking services such as bKash, Nagad, and Rocket — solely for completing transactions.
• Legal Obligations: We may be required to share information with investigating authorities under Bangladeshi law or by court order.
• Technology service provider: For hosting or cybersecurity services — they operate under a confidentiality agreement with bajeeok.

In all cases above, only the minimum necessary information is shared. Third parties are not permitted to use your data for their own purposes.

7Cookies Policy

Bajeeok uses cookies on its website. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: To maintain login sessions and ensure security. Disabling these may prevent the site from functioning properly.
• Functional Cookies: To remember your preferences, such as language or device settings.
• Analytics Cookies: To understand which sections of the site are most visited — completely anonymously.

Cookies can be disabled or deleted through your browser settings. However, disabling essential cookies may affect your ability to use bajeeok's services.

8Your Rights

As a bajeeok member, you have the following rights over your personal data:

• Right to Access: You can submit a request to find out what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You can restrict how your data is used for certain purposes.
• Right to Portability: You may request a copy of your data in a portable, machine-readable format.
• Right to Opt-Out: You can opt out of marketing communications at any time.

To exercise any of these rights, email us at support@bajeeok.app. bajeeok will respond within 30 days. Please note that due to legal obligations, certain data may not be eligible for deletion — in such cases, you will be informed of the reason.

9Protection of Minors

Bajeeok strictly prohibits use of the platform by anyone under 18. We do not knowingly collect data from minors.

• Date of birth is verified at the time of registration.
• Where there is doubt, age is confirmed through KYC verification.
• If an underage account is detected, it is immediately suspended.

If you believe your child has created an account on bajeeok, please contact support@bajeeok.app immediately. We will take prompt action.

10Policy Updates

Bajeeok may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the policy will be revised accordingly.
• You will be notified via your registered mobile number or email about any significant changes.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

Check back on this page regularly. bajeeok will always keep members informed of any changes in a clear and transparent manner.

11Contact

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy:

• Email: support@bajeeok.app
• Support: 24 hours a day, 7 days a week
• Response time: Usually within 48 hours